Help Center & FAQ

Which capacity should I choose?

As a rule of thumb: 50 gallons for 2–3 people, 66 gallons for 3–4 people, and 80 gallons for 5 or more or homes with a large soaking tub.

How much can I save on energy?

A hybrid heat pump unit typically uses about one-third the electricity of a standard electric tank, which is why many households see meaningful monthly savings.

Do I need a professional installer?

Yes. A licensed plumber or electrician should install the unit to local code — this also keeps the manufacturer warranty valid.

How long does delivery take?

3–7 business days by free freight delivery, with tracking and a scheduled window.

Can I return it?

Yes — 90 days from delivery for uninstalled units in original packaging, with a prepaid return label.

What payment methods do you accept?

All major credit and debit cards through our encrypted Stripe checkout.

Is the unit noisy?

In heat pump mode it runs around the level of a quiet dishwasher, and hybrid mode reduces run-time during peak demand.